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Sunday, July 15, 2018

Tips & Tricks: Troubleshooting BSNL Broadband 2020 (FTTH) - No Internet


For past 5 years we have used, Tata Photon, Airtel Dongle, Act Fiber, Hathway in Hyderabad. We were very pleased with Hathway services in Hyderabad since we had zero connectivity issue. Since we had to change our apartment to outskirts of Hyderabad, none of the private players were offering their services. Hence we had to migrate to BSNL FTTH Broadband plan – 499/- PM initially. Gradually we moved to higher plans thanks to OTT usage & COVID19 work from home requirements.

So far the experience with BSNL has been good. BSNL technicians installed the connection in less than 24 hours and this definitely reinstated faith in govt. entity like BSNL. Due to monsoon rains, connectivity problem is quite common. We recently an issue where we got in touch with BSNL spoc for our township. He helped us with the steps despite being on a Sunday holiday over call. We would like to share those troubleshooting steps with you all.

Also Read: 

Tips & Tricks: How to change/ create Facetime ID on Mac OS High Sierra

Step by Step Guide to make BSNL Broadband work:

Step 1: Check the lights of your router. See if the data light is blinking.

BSNL ONT - Usually placed outside your premises

Step 2: If the data light is not blinking, check the main board (BSNL ONT box) to see if the data light is on or not? If the data light is not blinking – there could be two scenarios i.e. backend connectivity issue or the fiber connection has been ruptured somewhere (i.e. may be a pole is broken etc.). In either situation of no data lights – simply raise a ticket with BSNL customer care. Also check if the data lights on your  home router is blinking or not.

Very important check: See if Data Light is blinking

Step 3: If the Data light is blinking – but you are still not able to connect to the internet, that means some of the network setting has been refreshed and you need to reconfigure the BSNL ONT. 

Step 4: Refreshing Settings of BSNL ONT

a. Connect your laptop/tablet to your home wifi
b. Type
c. Pop Window appears asking for username and password
        Username: root
        Password: admin
d. Click on Network Setting and then click WAN
e. Check internet connection type as PPPoE (Status: connecting) – allow 60 sec and the username and password window will get activated
f. In Username (your BSNL username):
        Note: 2988XXXX is your landline number, 40 is STD code
In Password field type: password
g. Click on apply and refresh

Step 5: Disconnect and restart your home router.

Step 6: You are now connected to internet

In case these steps doesn't fix your problem, it's most likely that the link is down from the backend (from BSNL side).You will have to flag it with BSNL Customercare.

You can immediately flag a ticket on following link:

Or you can tweet to BSNL team, they are quite efficient in their response:


We look forward for your feedback. Stay tuned to tips, tricks and utility hacks on ReviewsToday


  1. Tata sky broadband connection near you. For more information click here >>Broadband Plans in Jaipur.

  2. nice blog i love your information awesome work you doing keep it up
    NSS Laptop Service Center

  3. The lan light is still blinking after this, very irregular, what does this mean?

  4. MIMO (Multiple Input Multiple Output) is a fairly new technology found in new routers which will enable you to get better speed and range from your wireless router, by allowing the wireless router to broadcast and receive multiple different signals at once. wifi router for home

  5. My bsnl fifth is working fine with mobile devices but I m not getting internet on macbook pro laptop though internet speed is good when I tested on Android device.

    Please suggest a fix for this.

    I have already tried restart of router and laptop couple of times but no use.

    Thank you.

  6. Of course, there are many different types of router bit and although they all serve the same general purpose, they each do different things and achieve different results. speed wifi router

  7. it is been 2 weeks now everyday for some hour pon light getting off and internet not working . it is really disappointing. please help me. already launch a complain 2 weeks earlier but didn't get any solutions

  8. I am not getting internet. Wi-fi router data light is not blinking but is continuously in ON condition. .In the ONT, Gepon Light blinking (I guess it should not blink but continuously it should stay in ON if everything is normal. What does this means?. Thanks 😊

  9. I don't know password for my username.hoe to find?

  10. As NSS LAPTOP SERVICE CENTER is running brands Laptop Service Centers in Mumbai, So looking for best broadband Internet Connection in our offices. Many times we suffer from bad network and slow speed of buffering. Please help me someone.

    Dell Service Center in Mumbai
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    Lenovo Service Center in Mumbai
    Acer Laptop Service Center in Mumbai
    Asus Service Center in Mumbai
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  11. My router looks alright but Wi-Fi light is blinking slow and its showing no internet on computer please help me

  12. Thank you for this post. I faced a similar problem but this post has helped me in resolving the problem.

  13. My BSNL modem is not working properly
    Only two lights are blinking.And sometimes it is showing no internet


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