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Sunday, July 15, 2018

Tips & Tricks: Troubleshooting BSNL Broadband 2022 (FTTH) - No Internet


For many years we have used, Tata Photon, Airtel Dongle, Act Fiber, Hathway in Hyderabad. We were very pleased with Hathway services in Hyderabad since we had zero connectivity issue. Since we had to change our apartment to outskirts of Hyderabad, none of the private players were offering their services. Hence we had to migrate to BSNL FTTH Broadband plan. Gradually we moved to higher plans thanks to OTT usage & COVID19 work from home requirements.

So far the experience with BSNL has been good. BSNL technicians installed the connection in less than 24 hours and this definitely reinstated faith in govt. entity like BSNL. Due to monsoon rains, connectivity problem is quite common. We recently an issue where we got in touch with BSNL spoc for our township. He helped us with the steps despite being on a Sunday holiday over call. We would like to share those troubleshooting steps with you all.

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Step by Step Guide to make BSNL Broadband work:

Step 1: Check the lights of your router. See if the data light is blinking.

BSNL ONT - Usually placed outside your premises

Step 2: If the data light is not blinking, check the main board (BSNL ONT box) to see if the data light is on or not? If the data light is not blinking – there could be two scenarios i.e. backend connectivity issue or the fiber connection has been ruptured somewhere (i.e. may be a pole is broken etc.). In either situation of no data lights – simply raise a ticket with BSNL customer care. Also check if the data lights on your  home router is blinking or not.

Very important check: See if Data Light is blinking

Step 3: If the Data light is blinking – but you are still not able to connect to the internet, that means some of the network setting has been refreshed and you need to reconfigure the BSNL ONT. 

Step 4: Refreshing Settings of BSNL ONT

a. Connect your laptop/tablet to your home wifi
b. Type
c. Pop Window appears asking for username and password
        Username: root
        Password: admin
d. Click on Network Setting and then click WAN
e. Check internet connection type as PPPoE (Status: connecting) – allow 60 sec and the username and password window will get activated
f. In Username (your BSNL username):
        Note: 2988XXXX is your landline number, 40 is STD code
In Password field type: password
g. Click on apply and refresh

Step 5: Disconnect and restart your home router.

Step 6: You are now connected to internet

In case these steps doesn't fix your problem, it's most likely that the link is down from the backend (from BSNL side).You will have to flag it with BSNL Customercare.

You can immediately flag a ticket on following link:

Or you can tweet to BSNL team, they are quite efficient in their response:


We look forward for your feedback. Stay tuned to tips, tricks and utility hacks on ReviewsToday

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